When I began as an RA, I was a second semester freshman who really had no idea what I was doing. Through the RA role, I served as an RA for over 200 Mocs. My staff helped me get connected and I helped my staff stay in the know with UTC happenings. I met some of my best friends and even traveled to Italy with a resident. I also learned how to handle tough situations, balance work and fun, and how to mediate conflict.